Big Bad Google – January 2011
Big Bad Google!
Hello and welcome to another year of newsletters. First up I’d like to wish you and yours a very happy new year and hope that 2011 is a year when you really do prosper. Yes, I know it’s nearly time for February’s newsletter but I have only just got back from my Christmas holidays in Vancouver. We got delayed going out because of the snow in the U.K. so we stayed a bit longer.
Now I really don’t like to diss great British companies…but I’m going to. British Airways sort yourselves out!
The day we were due to fly out it snowed heavily and Heathrow was eventually shut down, but…four hours before our flight was due to leave we had two sources of information telling us the flight was cancelled and two other sources telling us it was going. The main source that said the flight was still going was the “my booking” page on the BA website. So, as it was “my booking” I thought I ought to take it’s advice, after all…it clearly stated “we will text and email you if there are any changes to your flight”.
No text, no email and three…yes THREE hours holding on the BA telephone system without getting to speak to an operator.
Sorry BA but completely useless customer service. In fact it was probably one of the worst experiences I have ever had as a consumer. Enough said, I have made my point, so moving on.
I am going to talk of many things this month…well a few, but I am going to start with the economy. I have said many times that watching the news is bad for your health! If you’ve been watching the news this last year, and believed it, you would be right to think that the sky is about to fall in as far as the economy is concerned.
It’s true we are in a pretty deep recession, but…most people still have jobs, and despite the fact most people are being much more careful with their money, there is still a lot being spent.
I was in Future Shop in Vancouver on Boxing Day and you should have seen the bun fights to buy 3D TVs, LED TVs and all sorts of electronics. Some things are sacrosanct, for example the kids Christmas money, and…the nephew duly went out and spent $240 on a Bose speaker system for his PC. The queues were out of the door, and it took him half an hour to queue up just to pay!
So, despite what the doom and gloom merchants tell you, there is still a lot of money sloshing around in the economy and people are spending it!
Generally what happens in a recession like this is that the money moves. It doesn’t disappear altogether, that’s not possible. Of course, it is possible to generate money out of thin air as most western Governments have done with the “Quantitative Easing”. And, hear what I say…this will come back to bite those economies very harshly on the backside! We are already seeing stubborn inflation in the U.K as the first signs of that “free money” starts to work through. Inflation will get worse before it gets better and that will erode savings and stifle the uncertain growth. (Note U.K inflation up to 3.7% in December – published by the MPC 18th Jan 2011).You would have thought Governments would have learned their lesson. You just cannot put off the pain, you have to take the medicine! Yes, QE dampened the effect of the recession itself, but higher inflation will cause problems of a different nature, but problems nonetheless!
But the rest of the money, as I say, is still in the economy, it’s just in a different place with different people and some has gone to China as they have purchased Western debt.
Your job as an online marketer is to market to the people who are still spending and to make sure you offer outrageous value for money. Make your offer totally irristible. If you do that and what you sell solves a problem makes a hobby easier, cures pain etc you will still do well, despite what you see on the news and read in the papers.
Of course the Bankers have got away with “one”, both here and in the U.S. If you read my stuff regularly you’ll know I still chat to some of my banking chums every so often. I can assure you they will cash in with big bonuses this bonus season, and they won’t take a second glance back at the poor sheep who bailed them out and now sit in abject poverty. Ooo, controversial!
But it is true, Wall Street (and the City) really have no qualms. They’ll pay lip service to Government “requirements” and then just carry on. They knew that Government would bail them out because of the number of jobs they offer and the amount of tax they actually pay. Too big to fail was the phrase I heard used. More like “have your cake and eat it” if you ask me!
Anyway, enough of all this negative stuff, let’s talk about Big G, a subject guaranteed to make us all jump for joy!
It was very interesting to see that the EU are pursuing an anti-trust case against Google. The basis of the case is that Google does not treat all online business fairly and that their algorithm favours certain companies.
Now I have alluded to this in some of my past newsletters and on some of my other websites, but today I am going to lay it open bare for you.
Google has favourites and if you’re not one of their favourites, no matter what you do their algorithm will penalise you!
What do you have to do to be a Google “fav”?
Simple.
Either be a large corporate with a bottomless advertising budget that Google can plunder at will or spend a shed load of money with Google. More controversy :>)
Now, I know there are lots of conspiracy theories flying around, but I have prime face evidence that Google does this.
My Adwords spend is generally very small. I try to get most of my traffic free. However, I have been able to compare quality score on my small account against an account that has a £1 million per annum spend. Guess what? When I put just one keyword in an ad group and it was common through the ad, URL, ad group and landing page I got a QS of just 7.
I could not have been more relevant!
However, on the high spending account I have actually seen, with my own eyes, ad groups containing keywords that are at best laterally relevant getting a QS of 10. So, an ad group advertising, say “oak tables”, getting a 10 QS on the keyword “pine tables”.
Not fair is it?
I’ve also been told, although I am not certain about this, that big blue chip corporates can pay for position one for certain high level keywords, like for example “petrol”.
This re-enforces my view that Big G is trying to marginalize the small business person, and in particular Internet Marketers. I think Google sees people such as me as “clogging up” the SERPS with crap. I will be a very interested spectator at the EU enquiry.
I normally hate big bureaucratic monoliths like the EU, but for once I think they are doing something right. Probably for the first time they’re doing something pro-business rather than banning bendy bananas and cucumbers!
Finally for this month, I have yet another warning about an IM product. I know times are tough, but this is really beginning to annoy me. What is? Well this…people selling IM products and refusing refunds.
This time Auto Blog Samurai is in my sights. I have been testing out some autoblogging strategies over the past six months so I thought I’d see what it was like. The sales page is good and the intro videos were good, so I made a purchase of the top of the range re-bill product.
At first everything went well and I tested it on a Blogger Blog.
Then I tried it on one of our WordPress blogs and it worked initially, but was not bringing the right information in. So, I raised a ticket and got a patch. I employed the patch and it seemed to work for one run, then started to bring incorrect information in again.
By this time I had five blogs set up on ABS.
The next time I tried to auto blog it just wouldn’t bring in ANY information at all.
After numerous to’ing and fro’ing Paul Ponna (the owner) finally acknowledged it was a bug. So I asked for a refund, but after a number of further emails I was asked to hold fire and a fix would be sent to me.
To cut a long story short, lots of going backwards and forwards happened, until finally, when I got back from Vancouver and after another three patches and various versions to download the problem was still persisting. So, I again asked for a refund. I was referred to Clickbank, however, by this time the 60 day refund period had expired so I couldn’t refund through CB.
They are now hiding behind the fact that the refund period has expired. The fact I asked for a refund after three weeks and only agreed to hold on because they were promising a fix that never materialised has nothing to do with it I guess.
Yet more very bad business practice, bordering on theft to be honest. I know times are tough, but as I have said, always treat your customers with respect and you will be rewarded. This doing business “at any cost” will come back to haunt people like this! So, dear Friend, heed my words, please do not buy Auto Blog Samurai, it doesn’t do what it says on the box.
Long newsletter in the end! I’m just getting myself back together after an extended holiday, but I promise more “how to” stuff next month. I did quite a bit of exploration on Facebook and FB Fan Pages while I was away so I may do something on FB next month, how does that sound?
O.K, that’s it for now, take care and as always…
Have fun and make money.
Cheers now.
Derek


